Lean Services Manager, Advanced Facilities Group

Role Summary

The Lean Services Manager will provide leadership and oversight to our Process Improvement and Knowledge Management initiatives and/or manage Lean processes and resources at a regional level. This position will be responsible for co-developing the national Lean strategy, establishing Lean practices and ensuring Lean training and coaching delivery. All activities will be performed in support of the strategy, vision and values of JE Dunn.

Key Role Responsibilities - Core

LEAN SPECIALIST FAMILY - CORE

• Trains internal staff on Lean tools. Helps develop and maintain Lean transformation processes and programs.

• Coaches and supports project teams and/or internal customers with implementation of the basic Lean tools such as Last Planner System, Kanban, meeting facilitation and continuous improvement programs.
• May lead and train PMs and Superintendents to run effective Pull Planning sessions, weekly Planning sessions and Daily Stand-up sessions through a lead/co-facilitate/coach model.
• Actively participates in the development and maintenance of the organization’s ongoing Lean journey.
• Challenges project team members and employees to identify, remove and resolve constraints that prevent the team from fulfilling commitments.
• Maintains level of standards of lean tools used among project teams or within the organization.
• Trains and supports the office and/or region with basic lean tools including but not limited to, Value Stream Mapping, A3’s, 5S, Visual Management, Kanban and Kaizen.
• Trains and coaches employees and team members to understand the Work Flow Commitment Loop (reliable promising).
• Assumes responsibility for bringing all components of the Last Planner System together to function as a system. Trains and coaches the team in LPS practices.
• Utilizes current training materials and customizes to specific assigned customer.
• Looks for opportunities to improve current training materials.
• Serves as an ongoing resource for assigned projects and employees to help identify opportunities for improvement.

Key Role Responsibilities - Additional Core

 LEAN SERVICES MANAGER

In addition, this position will be responsible for the following (LSM):

• Works with and supports National departments to bring Lean into all aspects of work.
• Trains and coaches on process improvement, A3s and other Lean tools.
• Coaches those in leadership on Lean.
• Assumes responsibility for training and development plans for Lean Specialists.
• Serves as a thought partner with National Director of Lean for overall Lean Strategy Deployment.

• Develops marketing messages that support a national Lean strategy.
• Manages Lean Specialists.
• Trains and coaches employees and team members to understand the Work Flow Commitment Loop (reliable promising).
• Trains internal staff on Lean tools and helps develop and maintain Lean transformation processes and programs.
• Actively participates in the development and maintenance of the organization’s ongoing Lean journey.
• Responsible for owning the training materials including developing, improving, maintaining and finding new materials.

Knowledge, Skills & Abilities

• Ability to perform work accurately and completely, and in a timely manner.
• Communication skills, verbal and written (Advanced).
• Proficiency in MS Office (Intermediate).
• Ability to facilitate meetings and build consensus.
• Ability to conduct effective presentations (Intermediate).
• Ability to provide performance management feedback and complete evaluations.
• Ability to manage a team.
• Ability to coach (Intermediate).
• Ability to adapt and respond to dynamic situations (Intermediate).
• Ability and desire to master new skills (Intermediate).
• Ability to lead change management and Lean efforts (Intermediate).

• Listening skills (Intermediate).
• Ability to read a situation and make sound recommendations (Intermediate).
• Ability to speak confidently in large sized groups.
• Open learner and highly coachable.
• Knowledge of Lean process and philosophy (Intermediate).
• Ability to build relationships and collaborate within a team, internally and externally.

Education

•  Bachelor’s degree in construction management, business management or related field (Preferred).
• In lieu of the above requirements, equivalent relevant experience will be considered.

Experience

• 5+ years of Lean management or consulting experience (Required).
• 5+ Years people management experience (Required).
• 2+ Years financial management experience (Required).
• 2+ Years experience in meeting or group facilitation (Required).
• 2+ years experience implementing process improvement methodologies or other Lean tools and techniques (Required).
• 5+ years construction operations experience (Preferred).

Working Environment

Benefits Information

The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

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