Applications Manager

Role Summary

The Applications Manager will lead the Application Management team for Tier 1 enterprise applications across the organization. This position ensures applications are aligned with business processes, vendor roadmaps, and enterprise goals. This position will drive adoption, governance, performance measurement, and cross-functional collaboration to maximize business value and user experience. All activities will be performed in support of the strategy, vision and values of JE Dunn.

• Autonomy & Decision-Making: Makes decisions on non-routine matters, provides recommendations to supervisor, and refers all exceptions to supervisor.
• Career Path: Senior Applications Manager

Key Role Responsibilities - Core

APPLICATIONS MANAGEMENT FAMILY – CORE

• Oversees business readiness for patch cycles, vendor upgrades, and roadmap deployments
• Ensures cross‑application process alignment where workflows intersect
• Facilitates governance forums for application and process alignment
• Serves as the business escalation point for adoption challenges or prioritization conflicts
• Partners with PMO, IT, Data/Analytics, and functional leaders to ensure alignment on business goals and process standards
• Manages strategic relationships with Tier 1 vendors
• Participates in contract discussions and roadmap alignment with IT Leadership
• Reviews vendor patch notes and upgrade schedules; translates business impact for stakeholders
• Ensures business UAT, communications, and readiness plans are effectively executed
• Defines the portfolio KPI framework across all Tier 1 applications
• Oversees dashboards, adoption metrics, and data quality reporting
• Presents performance updates to senior leadership
• Uses data to inform prioritization, vendor performance evaluation, and investment decisions
• Ensures compliance with data governance and audit standards
• Maintain documentation, decision logs, process maps, and adoption standards across applications
• Identifies risks and ensures mitigation strategies are implemented
• Communicates software changes and updates to end users

MANAGING OTHERS 

• Inspires a sense of team in the work environment. Utilizes communication and conflict 
  resolution skills to foster teamwork and collaboration. Models a positive and professional 
  attitude, maintaining composure under pressure.
• Communicates and explains goals and encourages and motivates team performance and 
  productivity in alignment with broader work program and corporate goals and plans.
• Leads and facilitates effective team meetings. Recognizes individual and team accomplishments.
  Assesses and manages quality of work produced by team.
• Creates, monitors and manages scheduling; directs assignments and goal setting for optimal 
  productivity and resource management.
• Participates in a range of talent management activities, which may include responsibilities 
  such as evaluating and managing performance, providing formal and informal feedback, 
  recruiting and staffing, employee learning and development, addressing employee relations 
  risks and issues, etc.
• Provides feedback and coaching to support individual employee performance, learning and 
  career development.
• Removes obstacles and solves problems and addresses escalated issues from team members 
  to optimize team performance and productivity.
• Serves as a change agent by supporting corporate and work program change initiatives.
• Models and communicates positive approaches to adapting to change

Key Role Responsibilities - Additional Core

N/A

Knowledge, Skills & Abilities

• Ability to perform work accurately and completely, and in a timely manner
• Communication skills, verbal and written - Advanced
• Proficiency in MS Office – Intermediate
• Proficiency in Power BI and strong analytics background
• Proven ability to drive large‑scale user adoption and measure business value.
• Ability to communicate with and engage executive stakeholders
• Thorough knowledge of and implementation of standard operating procedures
• Proficiency with CMiC, accounting and project management software – Intermediate
• Ability to quickly and effectively solve complex problems
• Ability to deliver quality through attention to detail
• Organizational skills
• Listening skills
• Ability to build relationships with team members that transcend a project
• Ability to build relationships and collaborate within a team, internally and externally

Education

• Bachelor’s degree  in computer science or related field (Preferred)
• In lieu of the above requirements, relevant experience will be considered.

Experience

• 8+ years application management, product ownership, or business systems leadership experience. (Required)
• 2+ years people management experience. (Preferred)
• Experience in construction systems such as Autodesk, Trimble, OPC, or CMiC preferred.

Working Environment

Benefits Information

The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

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