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Marketing CRM Administrator (Data Entry and Maintenance)

Location:

Kansas City, MO, US, 64106

Best People + Right Culture. These are the driving forces behind JE Dunn’s success.

By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 100+ years.

Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.

Role Summary

The Data Analyst (CRM Administrator) will support the strategic development and ongoing governance of our Customer Relationship Management (CRM) system, Microsoft Dynamics in addition to collecting, compiling, transforming, and analyzing data, metrics, and statistics from various internal and external sources to make recommendations to internal operations groups. This position ultimately will serve as a Microsoft Dynamics subject matter expert as it relates to best practices, workflows, integrations and how to maximize the tool to provide value to the firm This position will assist with developing data strategy for the assigned department(s). All activities will be performed in support of the strategy, vision and values of JE Dunn.

Autonomy & Decision-Making: Makes decisions on assigned areas of responsibility, provides recommendations to supervisor, and refers all exceptions to supervisor, as needed.
Career Path: Various

Key Role Responsibilities - Core

CRM RESPONSIBILITIES

Ensure performance, optimization and evolution of the CRM (Microsoft Dynamics)
Ensuring data integrity and security is maintained within the CRM
Collaborate on CRM system updates and coordinate seamless execution with minimal downtime
Provide CRM user training and support on an ongoing basis
Work with IT to integrate CRM with other business systems
Work with internal stakeholders on customization and configuration of the CRM to align with future enhanced business processes and workflows
Develop and maintain advanced reporting
Create and maintain CRM documentation on processes, policies, application, and configuration.
Manage and maintain CRM licenses and permissions
Provide ongoing CRM troubleshooting and user support services
Collaborate on the development and delivery of CRM training programs

DATA ANALYST FAMILY – CORE

Collects and compiles metrics and data from a variety of internal and external sources.
Generates and analyzes reports, providing insights and recommendations to management.
Analyzes data and statistics for trends and patterns.
Prepares data analysis results reports and presents findings to senior leadership.
Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics.
Partners with the assigned department(s) to understand their data needs and develops reports and dashboards to help accomplish initiatives.
May conduct or assist with conducting audits to ensure that data is accurate.
Develops and supports the assigned department(s)’s data governance.
Ensures compliance with data privacy regulations and best practices.
May guide or assist with the data development of all areas within the assigned department(s).

Key Role Responsibilities - Additional Core

Other duties as assigned.
Conducts actions in a professional and unbiased manner.
Complies with all company and site policies and best practice standards.
Continuously develops proficiency and understanding in the role.
Maintains a professional appearance and work space.
Participates in and complies with all company safety and quality programs and procedures.
Utilizes relevant JE Dunn technology to support all assigned responsibilities.

Knowledge, Skills & Abilities

Ability to perform work accurately and completely, and in a timely manner
Communication skills, verbal and written
Proficiency in MS Office – Intermediate
Proficiency in MS Excel – Intermediate
Proficiency in Power BI
Knowledge of working with Power BI on-premises data gateway
Knowledge of DAX queries in Power BI Desktop
Knowledge of integrations and API development
Ability to connect to multiple data sets, import data, and transform the data to support data visualizations and further analyses
Ability to create advanced level calculations on data sets
Proficiency in delivering data visualizations to internal customers based on project requirements
Ability to compile statistics and prepare statistical reports
Time management skills
Listening skills
Ability to prioritize multiple projects
Attention to detail and the ability to evaluate data against expected results
Ability to influence change through innovation and process improvement
Ability to think analytically for translating data into informative visuals and reports
Ability to communicate to executive audiences and deliver results through influence
Ability to build relationships and collaborate within a team, internally and externally

Education

Bachelor’s degree in data science and analytics, or related field (Required)
In lieu of the above requirements, relevant experience will be considered.

Experience

0-2 years business intelligence (Microsoft Power stack, i.e. Power BI, Excel, Power Pivot, Power Apps, Power Automate) or data visualization experience (Preferred)
0-2 years data analysis experience (Preferred)

Working Environment

Must be able to lift up to 10 pounds
Typically travel is not required
Normal office environment
Frequent activity: Sitting, Viewing Computer Screen
Occasional activity: Standing, Walking, Reaching above Shoulder

Benefits Information

The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

Click here for benefits details

JE Dunn Construction is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. JE Dunn Construction is a background screening, drug-free workplace.

JE Dunn provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to accommodations@jedunn.com

JE Dunn Construction Company does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of JE Dunn Construction without a prior written search agreement will be considered unsolicited and the property of JE Dunn Construction Company. Please, no phone calls or emails.

Why People Work Here

At JE Dunn we offer our employees an inspired place to enrich their life and the lives of those around them

Building on our rich history, our employee owners are shaping the future of JE Dunn. In our team-focused environment we do life together and are generously rewarded for our efforts