National Process Excellence Director

Role Summary

The National Process Excellence Director leads the strategy, governance, and organizational capability required to define and document current and future processes and procedures to maximize efficiency, ensure scalability & deliver operational excellence across JE Dunn’s Operations teams. Working across a wide group of stakeholders, this role will take a holistic approach for end-to-end process & workflow streamlining, alignment, documentation, training, adoption, continuous improvement, and communication, creating a clear and consistent foundation for how our Operations teams work together across the company.  All activities will be performed in support of the strategy, vision, and values of JE Dunn.

• Autonomy & Decision Making: Makes most decisions and consults with supervisor as needed.
• Career Path: Various

Key Role Responsibilities - Core

• Leads process and change initiatives across our national footprint, driving continuous improvements that maximize efficiencies in project execution and  operational excellence
• Establishes goals, tracks & monitors short & long-term improvements, provides status updates, and works across stakeholders to achieve intended outcomes
• Leads, documents, and tracks results for the operational efficiency effort to increase efficiency within our operations teams by 5% year over year
• Focuses heavily on improving and streamlining the software, tools, processes, and resources our operations teams use.
• Partners with L&D to ensure proper technical training is provided, utilized and effective for our operations teams.
• Provides business processes and workflow standards to L&D, Knowledge Management, Lean and IT teams; In partnership, trains, certifies and updates process & workflow knowledge
• Works closely with the Construction Operations and Operations Oversight teams to develop and implement a dynamic business process management strategy across our Operations organization
• Evaluates and approves change requests initiated by departments that affect operations teams prior to implementation by IT and sets priorities for IT implementation of new initiatives to ensure a continual increase in operational efficiency.
• Responsible for expertise and understanding of stability in current processes and agility for future processes
• Owns ongoing communication across stakeholders to ensure alignment and adoption
• Leads the Process Excellence, Knowledge Management, and Operations process training functions, ensuring collaboration across those teams to continuously optimize and maintain accurate workflow & process documentation
• Optimizes our process repository and employs a variety of best practices to maintain and advance the Knowledge Management system
• Empowers Operations teams to achieve our Key Strategic Initiatives (KSIs) through process adoption & adherence

MANAGING OTHERS

• Inspires a sense of team in the work environment. Utilizes communication and conflict resolution skills to foster teamwork and collaboration. Models a positive and professional attitude, maintaining composure under pressure.
• Communicates and explains goals and encourages and motivates team performance and productivity in alignment with broader work program and corporate goals and plans. Leads and facilitates effective team meetings. Recognizes individual and team accomplishments.
• Assesses and manages quality of work produced by team.
• Creates, monitors and manages scheduling; directs assignments and goal setting for optimal productivity and resource management.
• Participates in a range of talent management activities, which may include responsibilities such as evaluating and managing performance, providing formal and informal feedback, recruiting and staffing, employee learning and development, addressing employee relations risks and issues, etc.
• Provides feedback and coaching to support individual employee performance, learning and career development.
• Removes obstacles and solves problems and addresses escalated issues from team members to optimize team performance and productivity.
• Serves as a change agent by supporting corporate and work program change initiatives.  Models and communicates positive approaches to adapting to change.

Knowledge, Skills & Abilities

• Proven, strategic business leader with deep acumen & expertise in process management
• Sophisticated change management skills and the ability to influence across a broad audience
• Able to navigate complex, matrixed environment and build cohesive teams
• Ability to perform work accurately and completely, and in a timely manner
• Ability to identify gaps in organizational data and implement process changes to capture it.
• Strong analytical skills and ability to apply statistical methods to operational processes.
• -Proficient in data modeling concepts and visualization.
• -Understands how agentic solutions can be applied to automate manual processes and increase efficiency (Advanced).
• Proficiency in Microsoft Power Automate and how it can be applied (Advanced).
• Communication skills, verbal and written – Advanced
• Proficiency in MS Office, specifically Excel
• Proficient in the use of Artificial Intelligence
• Ability to facilitate meetings and build consensus
• Ability to influence others cross-functionally, including senior executive leadership
• Strong organizational and facilitation skills
• Strong documentation and process mapping skills
• Ability to conduct effective presentations and training
• Ability to lead a transformative group in new concepts and ideas to improve the organization
• Ability to facilitate business process, monitor and provide feedback to cross functional associates working toward business goals
• Ability to apply process improvement methodologies
• Ability to multitask effectively and focus on multiple efforts at one time
• Knowledge of most types of construction projects and delivery methods – Advanced
• Knowledge of Lean process and philosophy – Intermediate
• Knowledge of relevant business process standards, modeling, and simulation tools
• Fluent skills and experience with tools such as: PowerPoint and Power BI
• Thorough knowledge of organizational processes, functional departments, and how company success is achieved
• Ability to build relationships and collaborate within a team, internally and externally

Education

• Bachelor’s degree in construction management, business management, or related field (Required)
• In lieu of the above requirements, equivalent relevant experience will be considered.

Experience

• 12+ years of related business process improvement (Required)
• 5+ years of experience in Construction or Business Operations (Preferred)

Working Environment

Benefits Information

The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

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