Senior Administrative Assistant

Role Summary

The Senior Administrative Assistant will provide routine and advanced administrative support to one (or more) managers or functions.  This position will be responsible for preparing routine, advanced and technical correspondence;  support evaluating, creating and modifying best practice standards; and collecting information for routine and non-routine inquires or reports. All activities will be performed in support of the strategy, vision and values of JE Dunn.    

• Autonomy & Decision-Making:  Makes decisions on routine matters, provides recommendations to supervisor and refers all exceptions to supervisor.
• Career Path: Executive Administrative Assistant

Key Role Responsibilities - Core

ADMINISTRATIVE FAMILY – CORE

• Provides routine administrative support to one (or more) managers or functions; includes activities such as managing calendars, planning meetings and events, making travel arrangements, preparing expense reports, printing, filing, etc.   

• Provides administrative support such as processing and distributing incoming mail, maintaining records and filling systems.
• Oversees calendars and assists in the scheduling of appointments and meeting logistics, including making travel arrangements, preparing expense reports.
• Processes and distributes incoming communications (e.g., mail, email, phone, fax, etc.) in a timely manner and responds to routine requests that do not require the supervisor’s attention.
• Provides switchboard relief and/or additional administrative support to other functions to help meet business and staffing needs. 
• Demonstrates a positive and professional attitude, maintaining composure under pressure. 
• Assesses priorities and competing demands and adjusts allocation of time and resources to increase efficiency and effectiveness.
• Shares subject matter expertise in order to support teamwork and deliver results.
• Demonstrates willingness and ability to work collaboratively and cross-functionally to obtain information or solve problems in support of the team’s goals. 
• Exercises discretion and integrity with highly confidential and sensitive information. 

Key Role Responsibilities - Additional Core

SENIOR ADMINISTRATIVE ASSISTANT

In addition, this position will be responsible for the following:

• Provides advanced and technical administrative support, including preparing complex and custom reports and documents for internal and external distribution.
• Recommends, modifies, distributes and implements best practice standards and formats.
• Provides mentoring and training to less experienced administrative staff.
• Provides support to other work programs within a region or function, dependent upon business needs. 
• Facilitates and coordinates meetings with internal customers. 

• Demonstrates commitment to the highest standards of customer satisfaction by displaying courtesy and sensitivity and responding promptly to customer needs.

• Manages difficult or emotional customer situations promptly and efficiently.
• Meets client commitments, recognizes and acts upon service opportunities.
• Solicits and applies feedback to improve quality and service.

Knowledge, Skills & Abilities

• Ability to perform work accurately and completely, and in a timely manner
• Communication skills, verbal and written
• Ability to conduct effective presentations
• Organizational skills – Intermediate
• Ability to deliver quality through attention to detail – Advanced
• Proficiency in MS Office – Advanced
• Ability to learn and use a variety of software, tools and systems necessary to meet business needs –Intermediate
• Knowledge of organizational structure and available resources –Advanced
• Ability to quickly and effectively solve complex problems – Intermediate
• Thorough knowledge of administrative, office and general accounting procedures and standards – Intermediate
• Ability to build relationships and collaborate within a team, internally and externally

Education

• High School Diploma or GED (Required)
• Associate’s degree in office administration or related field (Preferred)
• In lieu of the above requirements, equivalent relevant experience will be considered.

Experience

• 8+ years administrative support experience (Required)

Working Environment

Benefits Information

The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

Click here for benefits details.