Client Solutions Manager

Role Summary

The Client Solutions Manager will perform active client solutions and partner with marketing on proposals and community relations activities to implement the goals of client solutions. This position will be responsible for researching potential customers, coordinating records and reports, and executing client solutions action plans for specific targets. All activities will be performed in support of the strategy, vision and values of JE Dunn.

• Autonomy & Decision-Making: Follows directions and refers all exceptions to supervisor.
• Career Path: Senior Client Solutions Manager

Key Role Responsibilities - Core

CLIENT SOLUTIONS FAMILY - CORE

• Performs active client solutions, marketing and public relations activities in support of client solutions goals.
• Researches, qualifies and prioritizes potential customers.
• Coordinates and oversees maintenance of records and reports concerning client contacts and scheduled client solutions activities.
• Prepares, presents and executes client solutions action plans for specific targets. 
• Helps develop new business, sales and client relations for defined markets.
• Helps with the development of proposals, presentations and other client communications.
• Provides planning help to prospective and current clients prior to contract execution.
• Serves as a company representative on civic, business, charitable and professional organizations.

Key Role Responsibilities - Additional Core

CLIENT SOLUTIONS MANAGER

In addition, this position will be responsible for the following:

• Executes action plans for client solutions goals.
• Participates on local boards and committees.
• Builds and maintains an engaged professional network, externally and internally.
• Partners with operations teams to plan, create presentations, and execute capture plans on pursuits or to business partners and community organizations.
• Manages and performs client solutions, marketing and public relations activities in support of client solutions goals.
• Leads and executes client solutions action plans for national, and or regional markets for building types and construction delivery means.
• Manages the use of Marketing resources, including expenses, and employee time.
• Creates relationships and partnerships with internal and external groups regarding existing and new services.
• Researches competitors’ value propositions by gathering, analyzing, and acting on market intelligence.
• Provides on-the-job guidance and willingly shares subject matter expertise in order to support team member learning and development. 
• Demonstrates willingness and ability to work collaboratively and cross-functionally to obtain information or solve problems in support of the team’s goals.

Knowledge, Skills & Abilities

• Ability to perform work accurately and completely, and in a timely manner
• Communication skills, verbal and written
• Proficiency in MS Office – Intermediate
• Proficiency in Cosential
• Ability to follow up on inquiries in a timely manner
• Knowledge and understanding of business objectives
• Knowledge of organizational structure and available resources
• Ability to quickly and effectively solve complex problems
• Ability to deliver quality through attention to detail
• Organizational skills
• Listening skills
• Ability to adapt to change
• Always presents a positive disposition and maintains constructive interpersonal relationships when under stress
• Ability to manage budgets, maximize profitability and generate future work through building relationships
• Ability to build relationships and collaborate within a team, internally and externally

Education

• Bachelor’s degree in engineering, architecture, construction science, marketing, management or related field (Required)
• In lieu of the above requirements, equivalent relevant experience will be considered.

Experience

• 5+ years of marketing or business development experience in the construction, architecture, or engineering industry (or related field) (Preferred)

• Demonstrated experience and active involvement in building and maintaining strong engagement with local Chambers and relevant industry associations (Preferred)

• Proven track record of successfully managing prospects and pursuits (Preferred)

Working Environment

Benefits Information

The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

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